This Privacy Policy explains how Vet Claim Prep LLC ("Vet Claim Prep," "we," "us"), 3105 Whispering Oaks Ln, Woodridge, IL 60517, collects, uses, shares and protects information about you when you use vetclaimprep.com, take our quiz, book a call, text or talk with us, or become a client.
Contents
1. What we collect
- Information you give us: your name, email, mobile number, state, current VA rating, and the answers you choose to give in our quiz, booking form and calls (for example your branch, years of service and the conditions you want help with).
- Client records: if you hire us, the service history, medical and VA records you choose to share so we can prepare your claim, and your signed agreement.
- Payment details: payments are processed by our payment processor; we do not store your full card number. If you choose ClarityPay monthly payments at checkout, you apply directly with ClarityPay and its lending bank under their privacy policy; we do not receive your application details (such as your Social Security number) from them, only the status of the payment.
- Communications: records of calls, texts and emails with us, including your text-message consent and opt-out choices.
- Credit pre-screen results: only if you authorize it on our quiz, our service provider LeadFi uses your name, email and mobile number to run a soft inquiry with the credit bureaus (Experian, TransUnion and Equifax) and returns a summary — for example a qualification tier, a credit score, available credit and payment-option pre-qualification signals. A soft inquiry does not affect your credit score and is not an application for credit. We do not ask for or receive your Social Security number for it.
- Technical data: basic device, browser and usage information and the ad or link that brought you to our site (for example UTM tags).
2. How we use it
- To answer your inquiry, schedule and hold your consultation, and follow up about it.
- To provide the services you purchase: preparing your claim file, keeping you updated, and supporting you through your VA exam and decision.
- To process payments and, where you ask about them, payment options.
- With your authorization on our quiz, to see which payment options you may qualify for (the soft credit pre-screen in Section 1) so your consultation covers options that fit you, and to tell our advertising partners only whether you pre-qualified (yes or no) so we can show our ads to people they fit and stop showing them to people they don't.
- To send the service texts and emails described in Section 3.
- To measure and improve our website and advertising, keep records required by law, prevent fraud and enforce our Terms.
Legal bases for processing. We process your information on one of these bases: your consent (for example, text messages and the credit pre-screen), to take steps toward or perform a contract with you (your consultation and the services you purchase), to meet a legal obligation, or for our legitimate interests in running and improving our business in ways that do not override your rights. Note that under some legislations, we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract. You further understand that this is a soft pull and will not harm your credit in any way whatsoever.
The credit pre-screen always requires your authorization. We run it only when you authorize it on our quiz, never otherwise. To opt out, don't authorize it, or email support@vetclaimprep.com and we will not run it and will delete any pre-screen result we hold about you.
3. Text messages (SMS) and your mobile number
Program: Vet Claim Prep Consultations & Claim Updates. If you click Check for availability on our quiz (the text-message disclosure sits directly under that button), check the text-message box on our booking form, or agree verbally on a call, Vet Claim Prep LLC will text you about your inquiry: confirming and reminding you of your consultation, following up if we miss each other, and — if you become a client — updates and next steps on your claim. Consent is not a condition of purchase.
Message frequency varies (usually a few messages around your consultation). Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help, or contact us at support@vetclaimprep.com or (708) 571-6022. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, excluding the aggregators and providers of the text-message service (such as our messaging and telephony providers) who deliver the messages for us. All other sharing described in Section 4 excludes text-messaging originator opt-in data and consent.
4. Who we share it with
We never sell or rent your personal information. We share it only:
- With service providers who help us run the business under contract and only for that purpose — hosting and database, our CRM and phone/text system, email, payment processing, document storage and scheduling.
- With LeadFi, our credit pre-screen provider — only your name, email and mobile number, and only if you authorized the soft inquiry on our quiz. With advertising platforms (such as Meta), and only if you authorized it on our quiz: a yes-or-no pre-qualification signal matched to your hashed email and phone. We never share your credit score, credit report, income, credit limit or any other figure from the pre-screen, and we never share it for people who authorized the pre-screen before this use was added to our quiz.
- With you, and with parties you direct — for example the medical providers you designate in writing so we can obtain your records, or the VA when you submit your claim.
- With advertising platforms in limited, hashed form (for example to measure which ads led to a booked call, or to stop showing ads to people who have told us they are not interested). This never includes your mobile opt-in data or consent.
- When required by law, to protect rights and safety, or as part of a business transfer (the buyer must honor this policy).
5. Health and service information
We collect service history, medical conditions and treatment records only to perform the services you hire us for. We are not a HIPAA covered entity, but we follow an internal standard: access limited to assigned personnel, no health details in team chat, case identifiers used in place of names, and no sale or rental of client data, ever. We contact your medical providers only where you designate them in writing.
6. How long we keep it
Client records are kept for seven (7) years after your engagement and then destroyed. Inquiry records for people who do not become clients are kept only as long as needed for the purposes above and our legal obligations. Opt-out records are kept so we continue to honor them.
7. How we protect it
We use encrypted connections, access controls, and reputable providers with their own security programs. No system is perfectly secure; if we learn of a breach affecting you, we will notify you as the law requires.
8. Your choices and rights
- Texts: reply STOP to any message. Email: use the unsubscribe link or email us. Calls: tell us on the call or email us and we will stop.
- Credit pre-screen: opt out at any time by emailing support@vetclaimprep.com. We will not run it, we will delete any pre-screen result we hold, and we will stop sharing the yes-or-no signal with advertising platforms and remove you from any audience built from it. It is a soft inquiry and does not affect your credit score.
- You can ask to see, correct or delete the personal information we hold about you by emailing support@vetclaimprep.com. Some records we must keep by law or to complete services you purchased.
- Residents of states with privacy laws may have additional rights; we honor them. We do not sell personal information and do not share it for cross-context behavioral advertising beyond the limited, hashed advertising uses described in Section 4, which you can opt out of at any time.
9. Cookies and advertising
Our site uses cookies and pixels (for example from Meta and our payment processor) to measure visits and ads. You can block cookies in your browser settings and control ad personalization in your Meta and Google account settings.
10. Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
11. Changes
We may update this policy; the effective date at the top changes when we do. Material changes that affect how we use information you already gave us will be communicated before they take effect.
12. Contact us
Vet Claim Prep LLC
3105 Whispering Oaks Ln, Woodridge, IL 60517
support@vetclaimprep.com · (708) 571-6022